Contact us
For online order questions, website questions and product information
Email: max@haystacks.net
Phone: 231-271-0608 between hours of 11-5
TO CONTACT A SPECIFIC RETAIL LOCATION
Front Street Traverse City, MI - 231.421.3194
Suttons Bay, MI - 231.271.0280
Mainstreet, Leland, MI - 231.256.9730
Fishtown, Leland, MI - 231.994.2294
Essex, CT - 860.767.6554
Delray Beach, FL - 561.270.7850
Elk Rapids, MI - 231.498.2086
Petoskey, MI - 231.881.9311
SEASONAL HOURS VARY BY LOCATION
TO CONTACT US BY SNAIL MAIL
Haystacks Design Studio
109 W. Fourth St
Suttons Bay, MI 49682
SOCIAL
To send us a private or direct message, like Haystacks on facebook or follow us on instagram @haystacks_brand. We’ll get back to you ASAP. Please include your name, order number, and email address for a faster response!
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!